The right to be treated with respect

You should always be treated with respect. This include respect for your culture, values and beliefs, your right to personal privacy, and your rights to lead a dignified, independent life.

Fair Treatment

No-one should discriminate against you, pressur you inoo something you do not want, or take advantage of you in any way.

Proper standards are in place

You have the right to a quality service that meets your needs, and to be treated with care and skill by well qualified staff. All those involved in your care should work together for you.

Effective communication

You have the right to be listened to, understood and to receive information in whatever way you need. When it is necessary and practicable an interpreter should be available.

The right to be fully informed

You have the right to have our services explained to you and be told what your choices are. This includes how long you may have to wait, an estimate of any costs and likely benefits. You can ask questions to help you be fully informed.

Informed choice and informed consent

It's up to you to decide. You can say no or change your mind at any time.

Support

You have the right to have someone of your choice with you to give you support in most circumstances.

The right to make a complaint

It is OK to complain about the service you receive - your complaints help improve services. It must be easy for you to make a complaint, and it should not have an adverse effect on the way you are treated.